Qrvey Premium Support

Premium Support

Your Success is Our Success.
We’re with you every step of the way.

At Qrvey, we believe exceptional support starts with deep expertise. That's why our Customer Support team is made up of professionals who come directly from our Engineering team. They're not just familiar with our platform – they've built it.

When engaged with our Support Team, you're not just getting answers; you're getting solutions from the very people who understand the technology inside and out. Whether it's troubleshooting a complex issue or optimizing your setup, our engineer-led Support team is here to deliver precise, actionable guidance.

Why It Matters

Deep Technical Knowledge

Our Support team knows the code, architecture, and design of our products because they've worked on them firsthand.

Faster Resolutions

With engineering expertise at their fingertips, our team can diagnose and resolve issues quickly and accurately.

Proactive Problem Solving

We don’t just fix problems — we anticipate them. Our engineers-turned-support experts are always looking for ways to improve your experience.

When you partner with Qrvey, you’re not just getting a platform — you’re gaining access to a team of technical experts who are as passionate about solving problems as they are about building solutions.

What Do You Get?

Unlimited Incidents

Submitted through the Support portal.

Unlimited Zoom Meetings

To assist with issue triage or to gain a better understanding of the use case and the desired output.

Dedicated Slack Channel

Converse with the Support team directly about any issue.

Three Points of Contact

Within your organization who can submit a Support ticket and work directly with the Support team toward a resolution. Additional points of contact can be accommodated for a fee. Please contact sales@qrvey.com for pricing information.

Support Response SLAs

Critical Priority

Your production environment is completely inoperable or inaccessible to all users and requires immediate attention and intervention.

First response time: 1 Business Hour

High Priority

Your production environment is experiencing a severe issue that impacts a majority of users or an issue that is a critical blocker for development efforts.

First response time: 2 Business Hours

Medium Priority

Your production environment is experiencing a moderate issue that impacts a minority of users or a development issue that requires a timely response.

First response time: 1 Business Day

Low Priority

For informational and how-to questions or issues that have minimal impact to your production or development environments.

First response time: 3 Business Days

What they say when we're
not in the room.

The flexibility and ease of use with Qrvey's platform allows us to satisfy any use case that our customers ask for. They are blown away all the time when we say "Sure, we can support this request. We will have this ready for you later today." That directly helps our customers run more efficiently and deliver a better experience — so nothing falls through the cracks.

Read the EvenFlow case study →

Qrvey unlocks next-level tenant flexibility and dashboard management, helping us deliver a fully personalized analytics experience for every customer.

Qrvey 9 brings to the table some incredible enhancements — the biggest release we've seen yet. We're particularly excited about the revamped dashboard creation experience, native dashboard sharing options, dataset creation and subscription improvements. On top of that the snappier/cleaner UI has us absolutely pumped to bring this to our customers.

Read the JobNimbus case study →